Cancellation Policy at The Downtown Wellness Spa

We ask that you respect our time, as we respect yours. Please give us plenty of notice if you need to cancel or reschedule your appointment. We may ask for a credit card number to hold your appointment. This card number is saved in a secure location. We require no less than 24 hours notice of cancellation or rescheduling appointments. Your credit card will ONLY be charged in the event of a no call/no show or cancellation/reschedule less than 24 hour notice.

Our cancellation fee is a nonrefundable $100 deposit.

Return Policy at The Downtown Wellness Spa

We strive to meet our clients skincare needs. We make recommendations based on
your individual needs and concerns. With that said, sometimes a product may cause an
adverse skin reaction such as hives or abnormal swelling. Sometimes the mechanics of
the product may be faulty. In those cases we are more than happy to return the
skincare product for a same product exchange or in Spa credit.
A good portion of our products take several weeks to a few months to have a full effect
and some even will cause redness, cracking, itching and peeling during the process.
We will no longer be able to accept returns due to those reactions or if you don’t care for
the product’s smell or texture, or if you have decided you do not need the item or if you
bought it by mistake.
Jane Iredale Products can be exchanged/returned within 5 days only if the shade is a
mismatch or an allergic reaction has occurred. You will receive an in Spa credit for these
returned items. We offer a complementary color match at the Spa.
All Orthomolecular sales are final and are not eligible for return or Spa credit.
● Eligible ZO, jane iredale, SkinBetter must be returned within 5 days of
purchase
● All Boutique returns must be done within 30 days of purchase
● Orthomolecular items do not qualify for exchange, refund or in Spa credit
● Eligible returns will receive in Spa credit that that will remain as a credit
until used for any Spa service or product
● Faulty Products will be eligible for exchange only for the same product at
same price paid
● If the spa is having a “sale” on products after the date of purchase,
you will be unable to return the item to receive the discounted price.
● Special orders of Jane will have to be paid at time of order and will not be
eligible for return or in Spa credit.

Visit us at:

122 W. Wayne Street

Fort Wayne, IN 46802

&

605 W. 275 N.

Angola, IN 46703

(Club Fitness Facility Downstairs)

260-399-5874

info@thedowntownspa.com

Painless Laser Hair Removal

We offer several Facials and Aesthetic Services to help you achieve your desired look! Learn more about each treatment below.

Botox Dypsort XEOMIN

Botox, Dysport and XEOMIN are all types of botulinum toxin injections that have been FDA approved for treating fine lines and wrinkles. Overall, they are very similar. Our medical provider will sit down with you to find the right product and dosage to fit your needs. Our goal is to make sure your expectations are met and we have reviewed with you the differences in products, costs and how long the products will last. Learn more here.

Dermal Fillers

We offer a range of FDA approved facial fillers including Juvederm, Restylane, Radiesse and Juvederm Voluma. Injectable dermal fillers can plump lips, remove wrinkles, fill in facial creases as the laugh lines, sculpt the chin and jawline, chin augmentation and fill cheek depressions. Most of our fillers consist of hyaluronic acid which is a natural substance found in your body. We will create a treatment plan with you to give you natural looking results. Learn more here.

Sculptra

This treatment activates your skin’s natural power to revitalize collagen production for a more youthful appearance. It is the only FDA-approved biodegradable injectable poly-L-lactic acid collagen biostimulator that works deep in the skin to improve its inner structure to smooth deep facial wrinkles, such as smile lines and add plumpness to shallow areas. Learn more here.

KYBELLA

Kybella is an injectable used to improve the appearance of moderate to severe fat below the chin – commonly known as the double chin. Kybella is the first-of-its-kind, nonsurgical option to permanently destroy fat cells in the treated area improving the chin profile. A series of treatments are individually tailored to you and your aesthetic goals. Learn more here.

Latiesse

Want fuller, longer, darker lashes in 16 weeks? Latisse is a FDA approved prescription treatment for inadequate lashes. Learn more here.

Chemical Peels

A Chemical Peel removes layers of the skin to reveal more youthful looking skin. They can reduce or improve the appearance of fine lines and wrinkles, acne, scars, uneven skin tones and other skin imperfections. The treatment consists of an innovative, in-office peel followed by an at-home treatment to combat the signs of aging + skin discoloration. The 3 Step Chemical Peels utilizes a blend of exfoliants, retinol and multi-action agents to help improve skin health and treat many signs of aging, while providing antioxidant protection. Learn more here.

Microchanneling Facial

Microchanneling is a medical treatment that stimulates the body’s natural ability to produce collagen growth, elastin and other building blocks of healthy skin – using PepFactor and Vitamin C to help brighten the appearance of hyperpigmentation, facial scaring, uneven skin tone and dimish the appearance of fine lines and wrinkles. Learn more here.

Botox Facial

The ultimate facial! Smooth fine lines and wrinkles, decrease the appearance of hyperpigmentation and age spots, brighten dull skin, shrinks pore size and tightens skin. Botox Facial is a sterile, surgical grade stainless steel single use microchanneling technology, designed to deliver a specific amount of a drug or biologic, just under the dermis. We can create a custom combination just for your skin – including Botox and Fillers, Vitamin C, Pepfactor, Hyaluronic Acid and Ascorbic Acid. Learn more here.

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